Everyone experiences adversity at work. No person is exempt from its reach. On-the-job adversity can be many things-hardship, difficulty, misery, calamity or failure. It masquerades as small setbacks, medium-sized obstacles or major challenges, which are brought to light on a daily basis. Intuitively we have a variety of ways to deal with adversity at work [...]

The story is told of a tiger chasing some goats to catch one for dinner. During the chase the tiger is injured and as she is dying, gives birth to a tiger cub. The goats had never seen a baby tiger before, so they stopped running to watch and decided to make the motherless cub a member of the goat herd [...]

Research indicates that we retain only 10% of what we hear; 20% of what we see; 65% of what we hear and see; but 90% of what we hear, see, and do. Every day at work we demonstrate Hear-See-Do when we use a combination of our knowledge, wisdom and skill to perform a task or plan what we will do at a later date. This combination of intellect, insight and ability is called experience.

Encouragement can have a very powerful effect on bosses and co-workers. The literal meaning of the word, encourage, is to put heart into. When this definition is applied to work situations, it suggests:

One of the most frightening things a person can experience in life is to be out of control. It is part of our nature to take charge, direct and have power over things, situations and people. It is perfectly normal to want to be in control of your life. But when that control extends to imposing your will upon and dominating everyone else around you as well, then you are out of control! Some of us have a higher need to control than others. Unfortunately, when this need becomes excessive, we turn into control freaks…you know…those people who insist on having their way and being in charge of every situation.